Refund & Return Policy

Return and Refund Policy

Effective Date: April 24, 2025

Thank you for shopping with Praanroot, a brand by Anushrita Herbal Marketing Pvt.Ltd, committed to providing high-quality AYUSH-certified and GMP-approved herbal medicines and supplements.

We value your trust and aim to ensure a smooth and fair return and refund process. Please read the following policy carefully before making a purchase.


1. Returns Eligibility

Due to the nature of our products (medicines and consumable health supplements), we accept returns only under the following conditions:

  • We offer Return / exchange within first 7 days from the date of your purchase.

  • Wrong Product Delivered: If you receive an item different from what you ordered.

  • Damaged or Defective Product: If the product is received in damaged condition or found to be defective.

    1. Returns and Exchanges and Replacements of damaged products will be delivered within 5-7 days.
  • Expired Product: If the delivered product is past its expiry date.

Note: We do not accept returns for opened or used products due to health and safety regulations.


2. Time Frame for Returns

To be eligible for a return, the request must be raised within 7 calendar days from the date of delivery.


3. Return Process

To initiate a return, please follow these steps:

  1. Email us at support@praanroot.com  with:

    • Order ID

    • Reason for return

    • Photographs (in case of damage/defect)

  2. Our support team will verify your request and respond within 2 business days.

  3. If approved, we will arrange a reverse pickup (wherever serviceable) or guide you for return shipping.

  4. The product must be returned in its original packaging, unused, and with all tags, labels, and invoice.


4. Refund Process

Once the returned product is received and inspected:

  • Refund will be credited within 5-7 business days.

  • Refund will be processed to the original mode of payment.

  • In case of Cash on Delivery (COD) orders, we will issue a refund via UPI or bank transfer.

Shipping charges are non-refundable unless the return is due to a Praanroot error.


5. Non-Returnable Items

  • Opened or used products.

  • Products returned without original packaging/invoice.

  • Custom or promotional combo packs.


6. Order Cancellations

  • Orders can be cancelled within 12 hours of placing them or before they are shipped, whichever is earlier.

  • To cancel, contact us at support@praanroot.com with your Order ID.

  • Once shipped, cancellation is not possible, but you may raise a return request if eligible.


7. Contact Us

For any questions or concerns, feel free to reach out:


Praanroot reserves the right to amend this policy at any time without prior notice. Customers are advised to review the policy periodically.


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