Refund & Return Policy
Return and Refund Policy
Effective Date: April 24, 2025
Thank you for shopping with Praanroot, a brand by Anushrita Herbal Marketing Pvt.Ltd, committed to providing high-quality AYUSH-certified and GMP-approved herbal medicines and supplements.
We value your trust and aim to ensure a smooth and fair return and refund process. Please read the following policy carefully before making a purchase.
1. Returns Eligibility
Due to the nature of our products (medicines and consumable health supplements), we accept returns only under the following conditions:
-
We offer Return / exchange within first 7 days from the date of your purchase.
-
Wrong Product Delivered: If you receive an item different from what you ordered.
-
Damaged or Defective Product: If the product is received in damaged condition or found to be defective.
- Returns and Exchanges and Replacements of damaged products will be delivered within 5-7 days.
-
Expired Product: If the delivered product is past its expiry date.
Note: We do not accept returns for opened or used products due to health and safety regulations.
2. Time Frame for Returns
To be eligible for a return, the request must be raised within 7 calendar days from the date of delivery.
3. Return Process
To initiate a return, please follow these steps:
-
Email us at support@praanroot.com with:
-
Order ID
-
Reason for return
-
Photographs (in case of damage/defect)
-
-
Our support team will verify your request and respond within 2 business days.
-
If approved, we will arrange a reverse pickup (wherever serviceable) or guide you for return shipping.
-
The product must be returned in its original packaging, unused, and with all tags, labels, and invoice.
4. Refund Process
Once the returned product is received and inspected:
-
Refund will be credited within 5-7 business days.
-
Refund will be processed to the original mode of payment.
-
In case of Cash on Delivery (COD) orders, we will issue a refund via UPI or bank transfer.
Shipping charges are non-refundable unless the return is due to a Praanroot error.
5. Non-Returnable Items
-
Opened or used products.
-
Products returned without original packaging/invoice.
-
Custom or promotional combo packs.
6. Order Cancellations
-
Orders can be cancelled within 12 hours of placing them or before they are shipped, whichever is earlier.
-
To cancel, contact us at support@praanroot.com with your Order ID.
-
Once shipped, cancellation is not possible, but you may raise a return request if eligible.
7. Contact Us
For any questions or concerns, feel free to reach out:
-
Email: support@praanroot.com
-
Phone: +91 9211514445
Praanroot reserves the right to amend this policy at any time without prior notice. Customers are advised to review the policy periodically.
My Wishlist
Wishlist is empty.